Washington Electric Cooperative understands that navigating through the ever-evolving pandemic has proven difficult. Please know your cooperative is doing all we can to help our members to weather the crisis. Throughout all the changes affecting our communities and our way of life, one thing has remained constant – our commitment to serve you and your energy needs in a safe manner.
For the health and safety of our members and employees, our office remains closed. We are available by phone from 7:30 a.m. until 4 p.m. Monday through Friday, or you may reach us at email@example.com. Payments may be made through our SmartHub app, by phone (844.344.4362), by mail, or by placing a check or money order in one of our payment drop boxes.
Our office employees are maintaining a safe distance, wearing masks, following cleaning protocols, and adhering to guidelines set forth by the state of Ohio. In-person meetings and travel have been limited, cancelled, or postponed when possible.
Washington Electric Cooperative’s linemen are working hard to safely ensure our members have the power they need. Please avoid approaching our linemen or any cooperative employee if you see them working. If there is a need to speak with them, be aware that they will maintain at least six feet of separation.
To help our members during the COVID-19 pandemic, Washington Electric Cooperative temporarily suspended service disconnections and late fees due to nonpayment of bills. On July 15, 2020, the cooperative resumed disconnections and late fees for accounts with a past due balance.
Any member facing financial hardship who fears they may not be able to pay their electric bill is encouraged to contact us immediately to discuss possible extended payment arrangements. Click here for a list of local agencies that may also be able to provide assistance.
If you and/or your family are spending more time at home, you may be using the computer, watching TV, cooking, and keeping the lights on more than you usually do. This could result in your next electric bill being higher than normal. Make sure to monitor your energy use through SmartHub, and click here for information on ways to save energy.
Members should be on the lookout for suspicious e-mails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. Please give us a call if you suspect you have been the target of a possible scam.