Member Services Representative

Washington Electric Cooperative is hiring a full-time Member Service Representative to join our Marketing & Member Services team. This role is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced, member-focused environment.

Responsibilities include:

• Serving as the first point of contact for members

• Assisting with billing questions, payments, and electric service inquiries

• Posting daily payments and processing ACH/credit card transactions

• Maintaining accurate member records and scanning documents

• Processing service connects/disconnects, account transfers, and service orders

• Providing information on programs like SmartHub, budget billing, and energy conservation

• Supporting billing processes and assisting during outages

• Helping with communication and marketing tasks

Requirements:

• High school diploma or equivalent

• 1+ year of experience in billing, bookkeeping, or data processing

• Proficiency in Microsoft Office and Windows

• Strong accuracy, organization, and multitasking skills

• Valid driver’s license

• Non-exempt position

Headquartered in Marietta, Ohio, Washington Electric Cooperative is a not-for-profit electric distribution cooperative serving 10,500 members across six counties. We offer  competitive pay, excellent benefits, and a stable, friendly work environment. 

Candidates may send resumes to jobs@weci.org.